- A business solution fully integrated with any ERP.
- Includes sales force, marketing and services scenarios.
- Functions for generating leads, making marketing campaigns profitable, controlling the sales force, managing the pipeline, offering an after-sales service, dealing with complaints and returns, administering purchase warranties, etc.
- Simplifies the IT infrastructure with a single, efficient solution that provides support for marketing, sales and service activities.
- Makes the most of best business practices, is flexible to new business requirements and reduces roll-out costs.
- Availability of the platform in the cloud, facilitating integration and on-line expansion.
Customer Relations Management: CRM
- Improves customer relations in any size of business in any industry.
- 360º control and view of the customer: unification of data and actions carried out for more efficient decision-making.
- Optimization of business processes and standardization of sales functions and channels.
- Boosts generation of leads, making marketing actions profitable.
- Increase in sales team productivity thanks to thoroughness and accuracy in the sales process: logging of activities, opportunities, orders, billing, customer relations and satisfaction.
- Increase in customer loyalty.
- Meets the requirements of the market and develops alongside customer needs.
“SAP CRM utilities enable us to carry out detailed and à-la-carte segmentation of our customers, with the resulting launch of campaigns targeted at them.”
CRM Technician, EL FUERTE GROUP
RDS for SAP CRM
“A packaged solution”
- Sales force and marketing scenarios.
- Includes pre-configured scope, roll-out services, training and 5 user licenses.
- Rapid and profitable roll-out with fixed price and payment period.
- Risk reduction and post startup maintenance.
- Possibility of paying by monthly installments.
SAP Hybris Cloud for Customer
- CRM Solution in the cloud.
- Sales Force, Services, Social Media and SAP Social Media Analytics scenarios.
- Integrates SAP Business Intelligence Reports, depending on requirements.
- Mobility (on-line and off-line).
- Roll-out in 4 weeks.
- Price subject to monthly subscription.