- A business solution fully integrated with any ERP.
- Includes sales force, marketing and services scenarios.
- Functions for generating leads, making marketing campaigns profitable, controlling the sales force, managing the pipeline, offering an after-sales service, dealing with complaints and returns, administering purchase warranties, etc.
- Simplifies the IT infrastructure with a single, efficient solution that provides support for marketing, sales and service activities.
- Makes the most of best business practices, is flexible to new business requirements and reduces roll-out costs.
- Availability of the platform in the cloud, facilitating integration and on-line expansion.
Customer Relations Management: CRM
- Improves customer relations in any size of business in any industry.
- 360º control and view of the customer: unification of data and actions carried out for more efficient decision-making.
- Optimization of business processes and standardization of sales functions and channels.
- Boosts generation of leads, making marketing actions profitable.
- Increase in sales team productivity thanks to thoroughness and accuracy in the sales process: logging of activities, opportunities, orders, billing, customer relations and satisfaction.
- Increase in customer loyalty.
- Meets the requirements of the market and develops alongside customer needs.
“SAP CRM utilities enable us to carry out detailed and à-la-carte segmentation of our customers, with the resulting launch of campaigns targeted at them.”
CRM Technician, EL FUERTE GROUP
Support and operation center
SAP Certified Support
RDS for SAP CRM
“A packaged solution”
- Sales force and marketing scenarios.
- Includes pre-configured scope, roll-out services, training and 5 user licenses.
- Rapid and profitable roll-out with fixed price and payment period.
- Risk reduction and post startup maintenance.
- Possibility of paying by monthly installments.
SAP Hybris Cloud for Customer
- CRM Solution in the cloud.
- Sales Force, Services, Social Media and SAP Social Media Analytics scenarios.
- Integrates SAP Business Intelligence Reports, depending on requirements.
- Mobility (on-line and off-line).
- Roll-out in 4 weeks.
- Price subject to monthly subscription.